Return or Exchange

To place a request for Return:

NOTE : Accessories is non-returnable.

You have to mail us your reason with original product images within 24 hours of delivery on return-exchange@lootshop.in.

our team will review the request. Once approved Exchange will be initiated. Note: You have to upload original products images and NOT the image from store.

Please note if you has received the empty box/missing components, please give us a call or drop an email within 24 hours of order delivery, failing which the claim will not be entertained. While we investigate on this case, request you to please make note of these pointers:

-Please do not use the item for which claim is being raised.

-You may be required to provide information like, a short description of the case (A few questions will be asked to help us understand the scenario).

-The snapshot of the original Box/Packet/Product.

We offers a very flexible Return & Exchange policy. If you are not satisfied with the order, you can easily return/exchange the product using our service. However, there are a few basic rules to be eligible:

  • Product has to be in original & unused state
  • Request has to be raised within 7 days of delivery
  • We accept the request if there is a mismatch in quality, size, colour or design or in case an item is missing/wrong in a combo order

NOTE: We do not offer returns on bulk orders and refund on order cancellation.

If your return(exchange) request is getting rejected, it could be possible that you have uploaded the wrong product image or the image of the product from store.
To ensure that your return request is approved:

  1. Upload only the original product image
  2. Do not upload the image of the product from store